Many online casinos promise the moon, but always too short. With this in mind, our team of industry experts began with one mission in mind – to provide a trusted and unparalleled casino experience for every player, no matter what their income level. Whether this is your first time playing online, or you play a thousandth, we promise you a lightning-fast deposit approval and 24/7 customer support from our competent, friendly, English-speaking agents. So not the hour, no matter if you want to play the best casino games available online, Silver Oak is your casino.
Commitment to our players
It’s easy to say that we are committed to our customers, but here at Silver Oak Casino we prefer our money where our mouth is. Every day we strive to provide the best online casino gaming experience in the industry and to offer you, our valued players, unparalleled levels of customer service, account security and more importantly, the most fun you can have at any online casino. We welcome feedback and are constantly looking for ways to improve on our operations. Nearly half of our spending is in player experience development, so, exciting improvements will continue in the coming months.
Please email us or call our customer service at 1-888-402-2063 with something you would like to see in the future, or any opportunities we can bring your experience a better one.
Fairness is first and foremost
At Silver Oak Casino, we never stack the deck. To ensure that game results are random, we use a Random Number Generator (RNG) to act as our “Dealer”.
Our RNG results and monthly payout percentage are evaluated monthly by internationally recognized auditors. We know that trust is earned, so give us a chance, and we show how committed we are to you and each of our players.
The last thing to be afraid of is the safety of your deposits. Silver Oak Casino Group processes thousands of secure transactions every day and offers several deposit methods including the most trusted names in the industry such as Visa and MasterCard, among others.
All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our network security team works tirelessly to keep Silver Oak the most secure and reliable online casino.
While we want our customers to have fun, we are also leaders in promoting responsible gaming. There are a number of ways that we focus on preventing gambling addiction, which include
Prohibiting anyone under the age of 21 from playing our online games.
Setting daily deposit limits for all our casino players.
Cancelling player accounts and blocking their access to our casinos upon request.
Honoring injunctions on all advertising campaigns and emails.
Training our staff on the methods and techniques that will assist in detecting and taking appropriate action when compulsive or underage players are identified.
No matter where you bet, recognize limits.
Gambling is a fun activity, but if you or someone you know has a problem with gambling, there are steps you can take. We are proud to partner with the Central Dispute Resolution System.